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Terms & Conditions

By using our (Rupa Cosmetics) services, you agree to our terms of service. Please read the terms & conditions carefully before using our services.

Product information:

We do not manufacture any product. We collect products either from the manufacturer directly or from their authorized distributors. We use the product information provided by these parties. So we are not liable for the accuracy of any of the product information.Though we handle all the product information very carefully, we do not guarantee 100% accuracy of the product information on the website or social media.

Product image:

We do product photography by ourselves and also collect images from the manufacturer or distributors. The real product may vary from the image given on the website or social media because of lighting and other issues. But we try to be accurate as much as possible.

Product Price:

Product price can be changed any time without any prior notice because all the product price is set by the manufacturers, importers or distributors.The delivery charge is not included in the product price which is shown on the website or social media.

Delivery Charge:

The delivery charge is calculated based on customer location. It can be changed any time without any prior notice.Check the current delivery charges here.

Delivery time:

We generally deliver products within Dhaka from 48 to 72 hours from the order approval time. And outside Dhaka, it may take up to 72 to 144 hours from the order approval time. But we cannot be held responsible for late delivery caused by any incident beyond our control or by the delivery company.

Product availability:

We manage our stock properly and immediately remove the purchase option from the product page that is not available. But still we do guarantee the availability of all the products of your order. In this type of situation, we will let you know. You may receive the order without the product or cancel the order. If you’ve paid through our online payment gateway, your money will be refunded within 5 working days. Please check our refund policy.

Customer support:

We believe we have awesome customer support. Our Customer support agents are very friendly and motivated to help you on any of your concern.

Usage result of the products:

We do not guarantee the results written on the product details which are given by the manufacturer. Results may vary from person to person. We are also not held responsible if any damage happens to your skin or health after using any product as we do not manufacture any products ourselves.



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